Comments on: ComReg, Consumer Connect, Small Claims Court – Whats the point? http://www.johnoriordan.ie/index.php/2007/01/30/comreg-consumer-connect-small-claims-court-whats-the-point/ Random updates and opinions Thu, 26 Jan 2012 20:00:56 +0000 hourly 1 http://wordpress.org/?v=3.1 By: Garfield http://www.johnoriordan.ie/index.php/2007/01/30/comreg-consumer-connect-small-claims-court-whats-the-point/comment-page-1/#comment-47490 Garfield Mon, 21 Jul 2008 12:24:44 +0000 http://www.thesraid.com/?p=152#comment-47490 My man..............I think you have way to much time on your hands.Get a life ..................... My man…………..I think you have way to much time on your hands.Get a life …………………

]]> By: thesraid http://www.johnoriordan.ie/index.php/2007/01/30/comreg-consumer-connect-small-claims-court-whats-the-point/comment-page-1/#comment-8723 thesraid Wed, 31 Jan 2007 07:30:37 +0000 http://www.thesraid.com/?p=152#comment-8723 Thanks Justin, I wasn't aware of that board. Looking at it it seems I'm not the only one getting pushed around by the Telcos. Might post there to see if anybody has any suggestions. For anyone else who might be wondering you can find the board <a href ="http://www.boards.ie/vbulletin/forumdisplay.php?f=60" rel="nofollow">here</a> Damien you have to go to court wherever the contract was signed. And as Smart are based in Dublin and I posted them the contract that means the claim has to be made in Dublin. At least that is what I was told when I rang Consumer Connect. Although looking at their website it looks like I might be able to make a <a href = "http://www.consumerconnect.ie/eng/News_+_Research/Consumer_News/Small_Claims_go_online_.html" rel="nofollow">claim on-line.</a> However that will only be for the money they took from my account and not anything for the 5 months I have been without broadband or a phone line. Does anybody know if I submit to small claims court on-line will I still have to go to Dublin? And Gareth thanks for that. I'll give my bank a ring and let ye know how I got on. I have already asked ComReg to ask Smart to refund the money. I'd ask Smart myself but i don't have 2 hours to wait for their Customer Care people to answer the phone. Thanks Justin, I wasn’t aware of that board. Looking at it it seems I’m not the only one getting pushed around by the Telcos. Might post there to see if anybody has any suggestions.

For anyone else who might be wondering you can find the board here

Damien you have to go to court wherever the contract was signed. And as Smart are based in Dublin and I posted them the contract that means the claim has to be made in Dublin. At least that is what I was told when I rang Consumer Connect. Although looking at their website it looks like I might be able to make a claim on-line. However that will only be for the money they took from my account and not anything for the 5 months I have been without broadband or a phone line.

Does anybody know if I submit to small claims court on-line will I still have to go to Dublin?

And Gareth thanks for that. I’ll give my bank a ring and let ye know how I got on. I have already asked ComReg to ask Smart to refund the money. I’d ask Smart myself but i don’t have 2 hours to wait for their Customer Care people to answer the phone.

]]> By: Gareth Eason http://www.johnoriordan.ie/index.php/2007/01/30/comreg-consumer-connect-small-claims-court-whats-the-point/comment-page-1/#comment-8700 Gareth Eason Wed, 31 Jan 2007 02:00:32 +0000 http://www.thesraid.com/?p=152#comment-8700 You may discover that since it's a direct debit - you are covered under what's called the Direct Debit Guarantee. This is an effort by the banks to try and convince people that direct debit is 'safe' by suggesting that if money is taken from your account in error via direct debit, and it cannot be returned any other way, the bank will return the money (my definition - IANAL nor a banker.) It's certainly worth requesting that SMART return the money - and inform your bank immediately that you are trying to recover this money taken in error. If SMART don't pay up in a reasonable time, request that it be refunded under the direct debit guarantee. If the bank don't refund it - I can only suggest that you move your bank account elsewhere. Financial institutions in Ireland appear to think they can get away without providing any meaningful service in this country and I can only approve any action that demonstrates to them that this is not a satisfactory state of affairs. Best regards, -->Gar You may discover that since it’s a direct debit – you are covered under what’s called the Direct Debit Guarantee. This is an effort by the banks to try and convince people that direct debit is ‘safe’ by suggesting that if money is taken from your account in error via direct debit, and it cannot be returned any other way, the bank will return the money (my definition – IANAL nor a banker.)

It’s certainly worth requesting that SMART return the money – and inform your bank immediately that you are trying to recover this money taken in error. If SMART don’t pay up in a reasonable time, request that it be refunded under the direct debit guarantee.

If the bank don’t refund it – I can only suggest that you move your bank account elsewhere. Financial institutions in Ireland appear to think they can get away without providing any meaningful service in this country and I can only approve any action that demonstrates to them that this is not a satisfactory state of affairs.

Best regards,
–>Gar

]]> By: Damien Mulley http://www.johnoriordan.ie/index.php/2007/01/30/comreg-consumer-connect-small-claims-court-whats-the-point/comment-page-1/#comment-8685 Damien Mulley Wed, 31 Jan 2007 00:02:14 +0000 http://www.thesraid.com/?p=152#comment-8685 Oh and BTW, the Consumers Association are paid money by ComReg to attend some of their "consumer" presentations. Think the CAI are unbiased towards ComReg? My arse. Oh and BTW, the Consumers Association are paid money by ComReg to attend some of their “consumer” presentations. Think the CAI are unbiased towards ComReg? My arse.

]]> By: Damien Mulley http://www.johnoriordan.ie/index.php/2007/01/30/comreg-consumer-connect-small-claims-court-whats-the-point/comment-page-1/#comment-8684 Damien Mulley Wed, 31 Jan 2007 00:00:52 +0000 http://www.thesraid.com/?p=152#comment-8684 You don't have to go to Dublin for small claims I thought? File it locally? If you did have to go I think you can include expenses. Why not submit your claim as Gaelige? If Smart don't show, you win. Send me an email for some advice, I might be able to help. Damien. You don’t have to go to Dublin for small claims I thought? File it locally? If you did have to go I think you can include expenses. Why not submit your claim as Gaelige? If Smart don’t show, you win.

Send me an email for some advice, I might be able to help.

Damien.

]]> By: Justin Mason http://www.johnoriordan.ie/index.php/2007/01/30/comreg-consumer-connect-small-claims-court-whats-the-point/comment-page-1/#comment-8666 Justin Mason Tue, 30 Jan 2007 18:42:34 +0000 http://www.thesraid.com/?p=152#comment-8666 I'd suggest asking for advice on the Ireland Offline forums on boards.ie. I’d suggest asking for advice on the Ireland Offline forums on boards.ie.

]]> By: thesraid.com - I get it! » Smart Telecom - Getting worse and worse http://www.johnoriordan.ie/index.php/2007/01/30/comreg-consumer-connect-small-claims-court-whats-the-point/comment-page-1/#comment-8639 thesraid.com - I get it! » Smart Telecom - Getting worse and worse Tue, 30 Jan 2007 08:39:57 +0000 http://www.thesraid.com/?p=152#comment-8639 [...] Update: New Post [...] [...] Update: New Post [...]

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